FREE UK DELIVERY on orders over £49.99 and £3.70 delivery on orders below £50!
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Questions and Answers

Question and Answers

This is our FAQ section. You will find the answers to the most common questions we are asked.
click on the question and you will be directed to the answer.

Delivery Queries

I have placed an order online and it was on '7 - 14 Working Day Delivery', how long will it take?
I have placed an order online and it was showing as 'in stock', how long will it take?
I have placed an order online and the items delivered are incorrect
I have placed an order online and only received part of my order
I have received my order but the packaging is damaged
I have received my order but I have not been sent my invoice
Do you charge for delivery?

Returns Queries

Please call our Returns Department on 01977 663306, between 9am and 5pm, Monday - Friday, excluding Bank Holidays.
Or use the FAQ below to assist you with your query.

I would like to return a product
I would like to report a fault
I have returned a faulty item for repair, how long will it take?
I have returned an item, how long will my refund take?

Cancellation Queries

I have placed an order online and would like to cancel my order
I have cancelled an order, how long will my refund take?

Order Alteration Queries

I have placed an order online and would like to change my details
I have placed an order online and would like to add to the order
I have placed an order online and would like to change my order

 

Payment Problems

I tried to place an order online and had problems with my payment
I tried to place an order online and had problems with my payment - did my payment go through?

General Queries

I would like to place an order over the phone
I would like to know more about guarantees
I would like to know more about your returns policy
I need further information regarding a product
I have received a product but am experiencing problems with its operation
Do you ship outside the UK?
I would like to send you a letter
My query has not been covered
I would like to make a complaint
My query is urgent



 

I have placed an order online and it was on 7 - 14 Working Day Delivery, how long will it take?

Delivery is between 7-14 working days, click here for more delivery information.
You will be contacted by email if we feel that your order is likely to take longer than this period.
If you have had no emails and it has been longer than this time, please contact us via our contact us form or send anemail to customer-services@Babe-equip.co.uk .
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and it was showing as in stock, how long will it take?

Standard delivery is 2-3 working days
To find out more about delivery schedules please check our delivery and dispatch schedule
You will be contacted by email if there was a problem during picking.
You will be contacted by telephone if there is a security issue with your order.
If you have had no emails and it has been longer than this time, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk . We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and my delivery is incorrect

Firstly we would like to kindly ask that you check inside the box as we may use recycled packaging.
If the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may differ to the description shown on the carton.
If you have been delivered the incorrect item, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk 
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and only received part of my order

When an order is placed, it is split by 'in stock' items and '7 - 14 Working Day Delivery' items.
Please make a note of this at time of order.
Your 'in stock' items will be shipped by our standard delivery schedule of 2-3 working days and the 7 - 14 Working Day Delivery items will be shipped as soon as they are available.
Some items may be shipped separately as they may be shipped directly from the manufacturer.
If there has been a problem with any of your items and there are any delays, you will be contacted via email.
If you still require further information, please contact us via our contact us form or send an emailto customer-services@Babe-equip.co.uk 
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have received my order but the packaging is damaged

We would ask that you advise the delivery driver but accept the delivery and check if the contents of the box is damaged.
If you find the contents to be damaged then please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk .
Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday)

I have received my order but I have not been sent my invoice

If you wish to have a copy of your invoice for your records then please contact us via our contact us form or send an email to  customer-services@Babe-equip.co.uk
Please ensure that you include your order number in the email.
We will then send you an electronic version of your invoice.
Please note, we will only send the invoice to the email address specified on the order.
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

Do you charge for delivery?

Details of our delivery schedule and charges can be found on our delivery details page.

I have placed an order online and would like to cancel my order

If your order stated 'Order by 2pm for  2/3 Working Day Delivery' and it is after 2pm on the date of dispatch, we will be unable to cancel your order.
If your order is on a 7 - 14 Working Day Delivery or 'in stock' and the order was placed after 2pm, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk 
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have cancelled an order, how long will my refund take?

Any refunds due to the customer will be processed within 30 days of receipt of the goods by Babe-equip, as per Distance Selling Regulations.

I have placed an order online and would like to change my details

If you find on your order confirmation that you have entered your details incorrectly, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk 
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and would like to add to the order

If your order stated 'order by 2pm for  2/3 Working Day Delivery' and it is after 2pm on the day of dispatch, we will be unable to add or change the order.
You would need to place a separate order for any additions.
If your order is on a 7 - 14 Working Day Delivery, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk .
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have placed an order online and would like to change my order

If your order stated 'Order by 2pm for 2/3 working Day delivery' and it is after 2pm on the day of dispatch, we will be unable to change or add to your order.
If your order is on a 7 - 14 Working Day Delivery, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk .
We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I tried to place an order online and had problems with my payment

 
If you experience difficulties with your payment please ensure that you are doing the following:
On the payment page, the name on the card must be the same as written on the card
The address and postcode must be the address that the card is registered to. Identical to your card or bank statement.
If you are still experiencing difficulties, please contact our Customer Services Team on 01977 663306 or via our contact us form or send an email to customer-services@Babe-equip.co.uk  We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I tried to place an order online and had problems with my payment - I am unsure if the payment went through

If you were not sent to the order confirmation screen and did not receive an order confirmation email it is unlikely that your payment was successful. If the bank authorises your payment but our fraud check rejects the payment, it may leave a shadow on your card which will automatically drop within a few days. Please send us the postcode you used to make payment and we can check our payment server by contacting us via our contact us form or send an email to customer-services@Babe-equip.co.uk  We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I would like to return a product

Please use our Returns form to arrange the return of your order or you can call our Customer services team on 0801977 663306, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.

I would like to report a fault

Please use our Report a Fault form to report any problem you are experiencing with your purchase or you can call our Customer services team on 01977 663306, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.

I have returned a faulty item for repair, how long will it take?

We always endeavour to expedite returns in a timely manner. However, please be aware that, in extreme circumstances, there can be up to a maximum of 28 days for faults to be repaired by the manufacturer.
If your wait has been longer than this period, please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk  We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I have returned an item, how long will my refund take?

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account. Any refunds due to the customer will be processed within 30 days of receipt of the goods by Babe-equip, as per Distance Selling Regulations.

I would like to place an order over the phone

You can call our customer services sales team on 01977 663306, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays.

I would like to know more about guarantees

You can find out about the guarantees we offer by clicking here

I would like to know more about your returns policy

You can find out about our returns policy by clicking here

I need further information regarding a product.

We have expert staff available who will be happy to provide further product information. Please send them an email.

I have received a product but am experiencing problems with its operation

We have expert staff available who will be happy to provide advise on product functionality. Please send them an email

Do you ship outside the UK?

We can deliver outside the UK., please contact us before placing an order for a delivery charge estimate email .

I would like to send you a letter

Postal correspondence should be addressed to:

Babe-equip.co.uk Ltd
Mill Farm
Moor Lee Lane
Great Heck
Goole
DN14 0BP

My query has not been covered

Please contact us via our contact us form or send an email to customer-services@Babe-equip.co.uk  We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

I would like to make a complaint

We really do hope that you are satisfied with your experience of using Babe-equip. We work hard to ensure that our customers are satisfied with our service. However, if we have failed in any way we would like to know. Please send an email to customer-services@Babe-equip.co.uk  If you have one, please ensure that you include your order number in the email. We will respond to your enquiry within 24 hours of receipt.

My query is urgent

You can call our customer services team on 01977 663306, any time between 9am and 5pm, Monday - Friday, excluding Bank Holidays. Our phone lines get very busy and our customer services team work very hard to answer all emails as soon as possible. We do ask kindly that you only telephone if your enquiry is urgent in order to allow them to answer all emails in a timely manner. Thank you.
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Babe-equip.co.uk Ltd / VAT no 987922748 / Reg in England Co no 07052210 / Reg office: Mill Farm, Moor Lee Lane, Great Heck, Goole, DN14 0BP, UK